We want you to love your Ornabling piece. If something isn’t right, here’s exactly how our returns and refunds work.
You may request a return within 7 days of delivery. Items must be unused, unworn, and in their original packaging with tags intact.
- Pierced earrings (hygiene reasons)
- Customised or engraved pieces
- Items marked “Final Sale”
Email support@ornabling.com with your order number and reason for return. Our team will share the return address and next steps within 24–48 hours.
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 5–7 business days.
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We’ll arrange a free replacement or full refund.
We currently do not offer direct exchanges. To get a different size or design, please return the original item for a refund and place a new order.
Need help with a return?
Contact Support