Once an order is placed, it cannot be canceled. Please review your order carefully — product, size, and delivery address — before checkout.

We only replace items that arrive defective. To be eligible:

• The request must be made within 7 days of delivery
• You must provide an initial unboxing video clearly showing the sealed package being opened and the defect
• The item must be unused, unworn, and in its original packaging with all tags intact

• Pierced earrings (hygiene reasons)
• Customised or engraved pieces
• Items marked “Final Sale”
• Any item without a valid unboxing video or past the 7-day window

Email support@ornabling.com with your order number, the unboxing video, and a description of the defect. Our team will confirm eligibility and share next steps within 24–48 hours.

Once your unboxing video and claim are verified, we’ll arrange a free replacement. Where a replacement isn’t possible, a full refund is processed to your original payment method within 5–7 business days.

We currently do not offer direct exchanges for size or design preference. Exchanges apply only within the defective-item replacement process above.

This website and all sales are operated by Parineeti Creations (trading as Orna Bling), a sole proprietorship, with registered office at Swastik Apartment, Rupnarayanpur, Salanpur, Station Road, Paschim Bardhaman, West Bengal, Pin–713386. Phone: 9477737699.